After several months of effort and mobilization, the GLPI project is pleased to bring you the latest stable version of GLPI (0.80).
These new features essentially correspond to the implementation of ITIL level 1 part 2:
这些新功能主要参考了ITIL Level 1第2部分：
Management of service level agreements (SLA). GLPI can define service level agreements with entities associated with an operational timetable. Each level of escalation is customizable according to criteria and triggers actions automatically.
Managing customer satisfaction surveys among users of the helpdesk. GLPI can conduct online and external satisfaction surveys (configurable by entities) towards users either systematically or based on a ratio.
Links between tickets. Tickets can be linked or be defined as duplicate.
The Forgotten Password feature allows the user to retrieve himself his password.
Management of a basic solution eases the resolution of the tickets from the knowledgebase.
Templates for solutions to simplify the treatment of recurrent tickets.
Management of virtual machines.
Definition of criteria of uniqueness for all objects.